March 15, 2016 – Performance Issue [Resolved]

Final Update: [9:09 EST] During our regular change management window, we pushed an update to the wiki plugin. This update was tested before update, but it lead to performance issues on some networks due to a database upgrade as users logged in. The problem is now fully resolved and shouldn’t happen again. We’ve already identified ways to better test so that a similar problem does not occur with future updates.

Update: [8:51 EST] Our team has identified the issue and put a fix in place. All customers will already experience better performance. We’ll continue to monitor and full access to all sites should stabilize shortly. We will keep you updated here.

Initial Report: [8:23 am EST] Our team is currently working to resolve performance issues that are affecting some of our customers. We are aware that some sites are not available.

We are working as quickly as possible to resolve this issue and will update here as soon as we know more. We apologize for this inconvenience.

 

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