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Previous Incidents

[Resolved] Intermittent Database Connectivity Errors

Began: Ended: Duration:
  • Data Centers
  • United States - Virginia

We are investigating intermittent “Error establishing a database connection” messages affecting some sites on the platform. Our engineering team has identified unusually high traffic impacting part of the infrastructure and mitigation measures have been applied while we continue to monitor the situation.

We will provide further updates as more information becomes available.

Our engineering team continues to investigate intermittent “Error establishing a database connection” messages affecting some sites on the platform. Mitigation measures are currently in place, and we are actively monitoring system load while working to stabilise affected services.

We will provide further updates as more information becomes available.

Our engineering team has implemented several mitigation steps and is actively working to stabilise affected services. Some sites are recovering, though intermittent issues may still occur while cache and infrastructure components fully resynchronise.

We will continue monitoring the platform and provide further updates as stability improves.

Mitigation steps have been applied and affected services are now recovering. Most sites are loading normally and platform stability is improving as systems continue to resynchronise.

We will continue to monitor the platform closely to ensure full stability.

The issue causing intermittent “Error establishing a database connection” messages has been resolved. All services are now operating normally and platform stability has been restored.

Our engineering team will continue monitoring the platform to ensure ongoing stability.

No further notices from the past 7 days.