All services and operations are currently normal.
Should you experience any issues, please email firstname.lastname@example.org.
Resolved 9:30 AM PST: All customers’ sites are back to normal operations.
AWS has reported connectivity errors on their Frankfurt servers at 12:08 PST: – “We are investigating increased network connectivity errors to instances in a single Availability Zone in the EU-CENTRAL-1 Region.”
To view AWS’s status update on this matter please go to https://status.aws.amazon.com/ and select the Europe tab.
Resolved 12:10 PM Central Time: All customers’ sites are back to normal operations. We apologize to those impacted by this outage. Please reach out to us at email@example.com with any additional questions you may have.
As of 10:00 am Central time, a portion of our US customers began experiencing outages. Our team is working on a solution and will update here shortly.
Resolved: 5:10pm Central – All customers’ sites are back to normal operations. We apologize to those impacted by this outage (around 10% of our customers). Please reach out to us at firstname.lastname@example.org with any additional questions you may have.
As of 3:06pm Central time, a portion of our US customers began experiencing outages. Our team is working on a solution and will update here shortly.
As of 5:30pm central time, our team is confident that the problems are fully resolved. We will continue to monitor to ensure no lingering issues occur.
Beginning at 2:30pm central time, a small percentage of our customers hosted in the US data centers have been experiencing occasional outages and errors that cycle through “not found’ messages and 404 server errors.
Our team is aware of the issues and have identified the most likely cause (related to load balancing, which is why not all traffic is impacted). Refreshing pages often will bring it up. We are continuing to work to ensure fully normal operations are restored. We expect this to not take much more time.
We will update here once the issue is resolved and are working directly via email with customers that are impacted. Please feel free to contact us at email@example.com with additional questions.
[1:45pm EST] The outages are fully resolved. We’re still waiting for more specific information from one of our network vendors, but the problems has been confirmed to be upstream network outages. We’ll continue to monitor and work internally to determine how we can prevent and/or minimize any future potential issues of similar nature. Please let us know at firstname.lastname@example.org if you have any questions.
[1:15pm EST] We are still experiencing problems for a small subset of our customers based in the US. Service for Canadian customers has been fully restored. The problem is related to network issues upstream by one of our 3rd party providers. The provider is working to both restore the outage and work on redirecting traffic in the meantime. We are hoping this will be resolved shortly and we will post more updates here as we know more. Unfortunately, no specific ETA is possible.
[12:30pm EST] We are currently experiencing performance problems and outages for some customers hosted in the US and Canada regions. Our team is investigating and working to resolve as quickly as possible. We will make ongoing updates here.