May 9, 2017 – Custom Themes And Authentication Issues [Resolved]

[9:21am Central] Full service has been restored. During the disruption, many customers had trouble viewing custom themes and logging in using authentication tools like Shibboleth. Please let us know at [email protected] if you notice any additional issues or have any questions. [8:00am Central) We are currently experiencing problems for a few of our US-based customers […]

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February 28, 2017 – Amazon AWS Outage [Resolved]

[4:21pm EST] Normal operations are returning. During the outage, many customers had trouble viewing and adding images and file uploads. Please let us know at [email protected] if you notice any additional issues or have any questions. [1:41pm EST] We are seeing an increased number of errors and performance issues on some sites that we host. […]

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Current Status: All Systems Operational

All services and operations are currently normal. Visit public pingdom reports of service outages here. Should you experience any issues, please email [email protected]

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February 24, 2017: Cloudflare Parser Bug Impact

There is much news going around about a recent bug in Cloudflare which resulted in an extremely small number of Cloudflare customers’ that had the possibility of exposing customer data. We are a Cloudflare hosting partner and do utilize Cloudflare services, but we are 100% confident that we were not impacted by this bug and that […]

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June 24: Performance Issue [Resolved]

Resolved: [8:45 PM EST]  We have confirmation that it is now fully resolved. This event was Network routing issue outside of our data center partner’s facility. Network Engineers have rerouted all traffic to bypass the affected routes. We apologize for an inconvenience that this might have caused and will continue to monitor in case of […]

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March 15, 2016 – Performance Issue [Resolved]

Final Update: [9:09 EST] During our regular change management window, we pushed an update to the wiki plugin. This update was tested before update, but it lead to performance issues on some networks due to a database upgrade as users logged in. The problem is now fully resolved and shouldn’t happen again. We’ve already identified ways to […]

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