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Status

Current Status: All Systems Operational

All services and operations are currently normal.

Visit public pingdom reports of service outages here.

Should you experience any issues, please email [email protected]

June 24: Performance Issue [Resolved]

Resolved: [8:45 PM EST]  We have confirmation that it is now fully resolved. This event was Network routing issue outside of our data center partner’s facility. Network Engineers have rerouted all traffic to bypass the affected routes. We apologize for an inconvenience that this might have caused and will continue to monitor in case of any further issues.

Initial Report: [7:30 PM EST] Our team is currently working to resolve performance issues that are affecting some of our customers. We are aware that some sites are not available as a result of upstream network issues at one of our Data Center providers.

We are working as quickly as possible to resolve this issue and will update here as soon as we know more. We definitely apologize for this inconvenience.

March 15, 2016 – Performance Issue [Resolved]

Final Update: [9:09 EST] During our regular change management window, we pushed an update to the wiki plugin. This update was tested before update, but it lead to performance issues on some networks due to a database upgrade as users logged in. The problem is now fully resolved and shouldn’t happen again. We’ve already identified ways to better test so that a similar problem does not occur with future updates.

Update: [8:51 EST] Our team has identified the issue and put a fix in place. All customers will already experience better performance. We’ll continue to monitor and full access to all sites should stabilize shortly. We will keep you updated here.

Initial Report: [8:23 am EST] Our team is currently working to resolve performance issues that are affecting some of our customers. We are aware that some sites are not available.

We are working as quickly as possible to resolve this issue and will update here as soon as we know more. We apologize for this inconvenience.

 

December 8, 2015 – Performance Issues [Resolved]

Final Update: [5:17pm EST] A few of our customers had issues logging in or accessing private sites once the networks returned. This issue has been fully resolved and all networks are currently operational. We definitely apologize for the inconvenience and trouble this has caused.

Update: [3:07pm EST] This issue has been resolved. The problem was related to a bug in the code that runs our databases – a bug that looks to have been present for months, but had not caused issues or triggered any warnings. Our team will continue to monitor for any potential problems and do a complete review to make sure it doesn’t happen again.

Update: [2:22pm EST] Our team has identified the issue and put a fix in place. Most customers will already experience better performance. We’ll continue to monitor and full access to all sites should stabilize shortly. We will keep you updated here.

Initial Report: [1:51pm EST] Our team is currently working to resolve performance issues that are affecting some of our customers. We are aware that some sites are not available.

We are working as quickly as possible to resolve this issue and will update here as soon as we know more. We definitely apologize for this inconvenience.

September 15, 2015 – Domain Mapping Issues [Resolved]

Update: As of September 19, 2015, this issue has been resolved. Please let us know if you have any questions at all.

Due to problems with a 3rd party vendor we work with to handle DNS for domain mapping, new domains are not able to be mapped at this time.

For CampusPress networks that use domain mapping to map domains (ie. xyz.myschool.edu mapped to blogs.myschool.edu/xyz), we won’t be able to process new domains being added until this issue is resolved.

Our team is working hard to find a solution to this problem. We are optimistic of having a solution in place within the next few days. We will keep this post updated when we have something new to share.

We apologize for the inconvenience this may cause.

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