All services and operations are currently normal.
Should you experience any issues, please email email@example.com.
Resolved: 5:10pm Central – All customers’ sites are back to normal operations. We apologize to those impacted by this outage (around 10% of our customers). Please reach out to us at firstname.lastname@example.org with any additional questions you may have.
As of 3:06pm Central time, a portion of our US customers began experiencing outages. Our team is working on a solution and will update here shortly.
As of 5:30pm central time, our team is confident that the problems are fully resolved. We will continue to monitor to ensure no lingering issues occur.
Beginning at 2:30pm central time, a small percentage of our customers hosted in the US data centers have been experiencing occasional outages and errors that cycle through “not found’ messages and 404 server errors.
Our team is aware of the issues and have identified the most likely cause (related to load balancing, which is why not all traffic is impacted). Refreshing pages often will bring it up. We are continuing to work to ensure fully normal operations are restored. We expect this to not take much more time.
We will update here once the issue is resolved and are working directly via email with customers that are impacted. Please feel free to contact us at email@example.com with additional questions.
[1:45pm EST] The outages are fully resolved. We’re still waiting for more specific information from one of our network vendors, but the problems has been confirmed to be upstream network outages. We’ll continue to monitor and work internally to determine how we can prevent and/or minimize any future potential issues of similar nature. Please let us know at firstname.lastname@example.org if you have any questions.
[1:15pm EST] We are still experiencing problems for a small subset of our customers based in the US. Service for Canadian customers has been fully restored. The problem is related to network issues upstream by one of our 3rd party providers. The provider is working to both restore the outage and work on redirecting traffic in the meantime. We are hoping this will be resolved shortly and we will post more updates here as we know more. Unfortunately, no specific ETA is possible.
[12:30pm EST] We are currently experiencing performance problems and outages for some customers hosted in the US and Canada regions. Our team is investigating and working to resolve as quickly as possible. We will make ongoing updates here.
[9:21am Central] Full service has been restored. During the disruption, many customers had trouble viewing custom themes and logging in using authentication tools like Shibboleth. Please let us know at email@example.com if you notice any additional issues or have any questions.
[8:00am Central) We are currently experiencing problems for a few of our US-based customers with any custom themes, custom plugins, and authentication tools such as Shibboleth.
We have identified the problem and are in the process of fixing it. Full service should be restored soon and we will update here once that work is complete.
[4:21pm EST] Normal operations are returning. During the outage, many customers had trouble viewing and adding images and file uploads. Please let us know at firstname.lastname@example.org if you notice any additional issues or have any questions.
[1:41pm EST] We are seeing an increased number of errors and performance issues on some sites that we host. Sites still remain up and viewable on the web, but you may notice occasional errors with editing or updating a site and lagging performance. This is related to ongoing outages with Amazon Web Services, which we use for much of our infrastructure. You may continue to have problems loading sites, and in particular, adding or viewing images or file uploads. We are monitoring the situation and doing what we can to minimize impact. You can follow the Amazon outage at https://status.aws.amazon.com.